A person typing a filing question into a court website and a juror waiting for tomorrow’s reporting instructions are both trying to get court information, but they are not having the same kind of interaction. One starts the conversation and needs an answer; the other needs the court to send an update at the right time.
TextGov gives courts different communication channels for those different jobs. Its Court Chatbot handles web-based questions, while Court Text Messaging covers jury texting, pre-trial reminders, and two-way SMS chatbot conversations, giving administrators a way to build around how each interaction actually begins.
Match the Communication Channel to the Court Interaction
Court communication moves in both directions. Members of the public initiate some conversations by asking about filings, forms, citations, records, or procedures, while courts initiate others because a juror needs a status update or a defendant needs an upcoming court-date reminder.
